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Friends and Family Test Result - August 2018

 

 

 

FFT RESPONSES August 2018

Responses

Extremely Likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don’t Know

Total

Handwritten

18

1

2

1

0

1

23

Telephone call

0

0

0

0

0

0

0

SMS/text message

6

0

0

0

0

0

6

Online

0

0

0

0

0

0

0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

24

1

2

1

0

1

29

 

Comments 

The care and treatment given could not be improved upon! Because I am pleased with the support given by Doctors + Staff

I had to wait around 15-20 min late than appointment time

I can’t think of anything I would want to be change

Dr Adnan & Dr Bratby both are very helpful and early to ,and I will recommend to my friends

Difficult to say. I was very impressive by the speed and quality of the consultation.

Cut out automatic system on the phone

The surgery would benefit from a lot of refreshing

I think you should be a bit more punctual about the appointment times. Because sometime we need to wait for a long period which is inconvenient for us.

Would like to ring in the morning on the same day appointment rather than having to come in the surgery in the morning

Nothing to change. All the team are extremely courteous and polite and patients are always looked after. As patients we don’t say “ thank you”  enough

No suggestions –Super!

Open surgery is a good idea but early would one or two afternoon work? Great Practice J

Very Good!

Longer Evening hours, Maybe till 6 not 5

I did the smear test today and Gifty was been really nice and delicate, but I don’t like how the booking on system works.

Appointment on time and nurses with Drs working perfect

Run on time more often, 2ppt this week both over 40 mins late.



 
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