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Friends and Family Test Result - March 2018

 

FFT RESPONSES March  2018

Responses

Extremely Likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don’t Know

Total

Handwritten

12

3

0

0

0

0

15

Telephone call

0

0

0

0

0

0

0

SMS/text message

2

0

0

0

0

0

2

Online

0

0

0

0

0

0

0

 

 

 

 

 

 

 

 

Total

14

3

0

0

0

0

17

 

Comments

Recommend these Dr's. Reception Staff and Dr's all very good.

Fab to have out of hours appointments. Thanks for such attentive care.

Excellent Service. Doctors are all reassuring.

Everyone is lovely.

Could improve the referral process (my physio referral got lost for months!).

Compared to friends and family my experience of the surgery is above average.

Very happy.

Excellent Service.

 Not a thing. Friendly helpful staff.

 Most Doctors are extremely friendly and professional - but once a Dr was very reluctant and ended up not doing a physical exam when that would been required for diagnosis.

 Making it clearer on how prescriptions are sent to pharmacist due to making a repeat over phone pharmacist saying they haven't received it but was sent via fax and having to wait longer to receive medication that was needed.



 
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