Welcome to St Clements Surgery
The doctors and staff at St Clements Surgery are proud to offer the highest standard of patient-centred healthcare. In addition to our GP appointments, we also run many clinics for the management of chronic diseases such as asthma and diabetes. We also offer a variety of medical services, including: NHS health checks, cytology screening, minor surgery, baby clinics and travel clinics. Additional appointments are available, please ask a member of staff for more information.
We are a teaching and training practice, supporting placements for GP Registrars, Foundation Doctors and Medical Students. Foundation Doctors are qualified doctors who will consult directly with patients and be overseen by their trainer. Medical students will either observe consultations or see patients before/after their consultation with the GP.
It is important that you are aware of and consent to be seen by one of our GP Registrars, Foundation Doctors or Medical Students. You will be informed of this at the time of booking your appointment and when attending the surgery. If you prefer not to be seen by one of the above, please let a member of staff know. Your medical care will not be affected in anyway should you choose to not be involved in teaching or training at your consultation.
Mission Statement, Aims and Objectives
Our Mission Statement
To improve health, well-being and lives of those we care for.
To work together with our patients and staff to provide the best primary care services possible, working within location and national governance, guidance and regulations.
Our Aims & Objectives
- To provide high quality, safe, professional primary health care general practice services to our patients
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care
- To be a learning organisation that continually improves what we are able to offer patients
- To treat patients as individuals and with the same respect we would want for ourselves or a member of our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
- To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients
- To encourage our patients to communicate with us by joining our patient participation group: talking to us, participating in surveys and providing feedback on the services that we offer
- To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
- To take care of our staff, offering them support to do their jobs and to protect them against abuse
- Have a zero tolerance to all forms of abuse
- To provide our patients and staff with an environment which is safe and friendly
- To operate on a financially sound basis
Rights and Responsibilities
Your role in maintaining a quality service at St Clement's Surgery:
- Please give all information about your illness when you consult the doctor or the nurse
- Please attend the surgery whenever possible, rather than requesting a home visit. Your medical records are available at the surgery. We have equipment and facilities needed to treat you. The doctor is also able to see a number of patients in the time it takes for one home visit.
- Please inform us of any change of address, telephone or name so that our records are kept up to date.
- Please only use the night service in an emergency or if the call cannot wait until the next day. Inappropriate use of this means that seriously ill people may have to wait longer for a visit.
- Please be polite to our staff. They are working to provide you with a high standard of health care. If you have any comments, suggestions or complaints, please let a member of staff know or ask to speak to the practice manager.
- We are always pleased to see children in the surgery and a purpose built children’s area has been provided, but please make sure your children behave in a reasonable way as people who are feeling unwell may find noisy behaviour disturbing.
- If you cannot keep an appointment please let us know as soon as possible. Patients are notified in writing if they fail to attend pre-booked appointments. After two missed appointments patients are not offered afternoon appointments for a period of three months and must attend morning surgery if they need to see a doctor or nurse. This is also recorded in their notes, so all staff are aware of the situation.
We encourage patients to give us feedback on their experiences at the practice.
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