Practice Policies



Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: 

  • To provide further medical treatment for you - e.g. from district nurses or hospital services
  • To help you get other services - e.g. from the social work department (this requires your consent)
  • Anonymised patient information will also be used locally and nationally to help plan future services

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters or by calling 0300 3035678.

If you do not wish for anonymous information about you to be used, please let a member of staff know. 

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are all bound by the same rules of confidentiality as the medical staff. 

How we use your health records


Freedom of Information 

Information about the general practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. 


Access to records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient's consent until we are legally obliged to do so. 


Complaints

Information about the general practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. 

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complain. If this is the case, we would like the matter to be settled as quickly and amicably as possible. To pursue a complaint please contact the practice manager who will deal with your concern appropriately. Further written information regarding the complaints procedure is available from reception.


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation, we will notify the patient in writing, of their removal from the list and record in the patient's medical records the facts of the removal and the circumstances leading to it. 




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